IT Support Specialist

We are ONE Guernsey, and everything we do is to improve the lives of people around us.

The information technology (IT) support specialist position will be devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. This position also includes handling how computers connect to each other and/ or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The position also includes the management of corporate helpdesk and may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

Our focus here at Guernsey is to be one company with many elements working together for you. It doesn’t matter if this is your first full-time position or you have a couple of years’ experience, Guernsey welcomes you to join the team of gurus on staff. Take a deeper look and realize the difference ONE company makes- and the difference Guernsey can make in your career.

DESCRIPTION OF DUTIES / RESPONSIBILITIES:

  • Manage and route tickets using Corporate Helpdesk software
  • Work closely with IT staff on projects and handle all incoming calls
  • Maintain and troubleshoot devices, systems, hardware, and software
  • Document system performance, bugs, debugging, and program requirements
  • Follow maintenance protocols to ensure systems are secure and ready for users
  • Ability to complete large IT projects and provide custom documentation
  • Maintain and update IT asset management inventory software
  • Utilize the latest in deployment utilities to configure and deploy new computers, phones, software, and peripherals for office employees.
  • Ability to setup webinars and conference calls using corporate standard software
  • Ability to follow detailed procedure sheets and setup instructions
  • Able to work Independently on specific support related tasks
  • Ability to prioritize the needs of others
  • Demonstrate willingness to learn new technologies and methodologies to support the Company mission and goals
  • Be available to assist in after-hours support as needed

POSITION QUALIFICATIONS:

  • Must be knowledgeable in all aspects of computer support, diligent, and analytical
  • Must possess outstanding verbal and written communication skills
  • Prior experience in providing great customer service, offering advice, training, solutions, and guidance
  • Technically sound in Microsoft products
  • Must have high school diploma with at least two years of college or vocational school in an area of Information Technology, or 2 years of relevant IT experience.
  • A+, Net+ preferred
  • Must be able to multi-task
  • Must be detail oriented

Essential Physical Functions: Stand or sit – must be able to remain in a stationary position 50% of the time. Walk –this position requires the ability to move about inside the office to access file cabinets, office machinery, etc. – 25% of the time. Full range of motion to walk, stoop and stand while working on worksites – 25% of the time. Use hands/fingers – must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer – 50% of the time. Talk – This position frequently communicates with internal and external customers, must be able to exchange accurate information in these situations – 25% of the time. Vision – must be able to clearly focus on information located on a computer screen, paperwork, etc. – 50% of the time. Lift/Carry – must be able to lift/carry up to 40 lbs. of site equipment when necessary.

Submit a resume online for this position.